AI case library: how companies use AI
Research notes on other companies’ AI projects, drawn from public reporting. Kept separate from Moments client cases; every figure belongs to its source.
Airbus: from the A350 ramp-up to the Skywise aviation data platform
Airbus pulled A350 production data from plants in several countries into one view, sped up A350 deliveries 33%, and grew it into Skywise (10,500+ aircraft).
Alex Finn (Creator Buddy): delegating tasks to a Clawdbot AI agent by chat
CreatorBuddy CEO Alex Finn gives his Clawdbot (now OpenClaw) agent tasks by chat; it booked a restaurant by phone after online booking failed. Self-reported.
BCG: firm-wide AI use and the shift to AI consulting
Nearly 90% of BCG staff use AI; AI work was about 20% of BCG's $13.5B 2024 revenue and about a quarter in 2025. Deckster is used weekly by ~40% of associates.
Unilever: BeautyHub PRO AI beauty advisor
Unilever's BeautyHub PRO reads up to 30 visual data points from a selfie; users were 43% more likely to buy and spent nearly 40% more than other shoppers.
BP: an energy operations digital twin built on Palantir Ontology
BP has used Palantir since 2014 to run an oil and gas digital twin fed by 2 million+ sensors; a 5-year renewal in September 2024 added AIP's LLM capabilities.
Alibaba DAMO Academy: PANDA AI pancreatic cancer screening on plain CT
DAMO PANDA reads plain CT scans for pancreatic cancer: 92.9% sensitivity and 99.9% specificity in Nature Medicine, and FDA Breakthrough Device status in 2025.
Deloitte Australia: a government report with fabricated citations (cautionary case)
A Deloitte report for Australia's DEWR had up to 20 errors, incl. invented books and a fake judge quote; AI use was disclosed later; final payment refunded.
Doubao phone assistant vs Zhipu AutoGLM: AI agents that operate your phone
Doubao's phone assistant operates apps like a person via system access and met pushback from WeChat and Taobao; Zhipu open-sourced AutoGLM for 50+ apps.
Go Fish Digital: winning leads with generative engine optimization
Go Fish Digital tested GEO on its own site: AI-referred leads converted 25x better than search, and monthly AI conversions rose 83.33% in under 90 days.
McDonald's: a global restaurant AI platform on Google Cloud
McDonald's is adding Google Cloud edge computing to restaurants for equipment-failure prediction, AI order checks and a virtual manager. No results disclosed.
Haidilao: AI customer service and AI store inspection
Haidilao moved from iPad ordering to AI customer service, AI decision systems and camera store inspection, on Volcano Engine models since 2023.
IKEA Billie: an AI service bot and 8,500 agents retrained as designers
Ingka Group's AI bot Billie handled about 47% of IKEA call center queries over two years, while 8,500 agents were retrained as remote interior design advisers.
JPMorgan COIN: machine learning for commercial loan agreements
Bloomberg reported in 2017 that JPMorgan's COIN reviews commercial loan agreements in seconds, work that took lawyers and loan officers 360,000 hours a year.
Klarna: an AI assistant handling two-thirds of customer service chats
Klarna says its OpenAI-powered assistant handled 2.3 million chats in its first month, two-thirds of service chats. In 2025 it began hiring human agents again.
Kouboo: rattan furniture brand reaches 53% visibility in ChatGPT and Perplexity
In a 7-day window, Kouboo had 53% visibility on high-intent ChatGPT and Perplexity prompts, first among brands. Agency-reported; timeline and cost undisclosed.
McKinsey Lilli: a generative AI platform for firm-wide knowledge
McKinsey's Lilli pulls 40+ knowledge sources into one generative AI platform: 72% of staff active, 500,000+ prompts a month, up to 30% less search time.
Luckin Coffee: voice ordering and in-chat payment with Lucky AI
Luckin launched its Lucky AI ordering agent with Volcano Engine in May 2025 and became Alipay's first AI Pay partner in September. AI impact not disclosed.
Manus: a general AI agent at $100M+ ARR in about 8 months, acquired by Meta
Manus says its general AI agent passed $100M annualized revenue about 8 months after launch. Meta announced the acquisition Dec 29, 2025; terms undisclosed.
Mayo Clinic: how a health authority leads AI search citations
Conductor's 2026 AEO/GEO Benchmarks Report ranks mayoclinic.org first in healthcare for AI citation share and Mayo Clinic first for AI brand mention share.
McDonald's: a global restaurant AI partnership with Google Cloud
In December 2023 McDonald's and Google announced a multi-year deal to bring Google Cloud edge computing and AI to restaurants. No results data was disclosed.
Medvi: a two-person telehealth company run on AI tools, projecting $1.8B in revenue
Medvi started with $20,000 and two people, posted $401M in its first full year and projects $1.8B for 2026. Reports also record its chatbot inventing prices.
Mixue: an AI subsidiary, in-store AI checks and smart supply chain
In 2024 Mixue set up an AI subsidiary and smart supply chain units and uses AI recognition to check food prep in stores. No investment or results were disclosed.
Nat Eliason / Felix: an OpenClaw agent running its own small business
Nat Eliason gave his OpenClaw agent Felix $1,000 to run a website, info product and X account; it reported $14,718 in revenue (not profit) in about 3 weeks.
Oliver Henry / Larry Agent: running a TikTok account with OpenClaw
Oliver Henry's OpenClaw agent Larry makes images, captions and drafts for a TikTok account on ~60 seconds of his time a day. He reports 500K+ views in 5 days.
RoofClaw: a turnkey OpenClaw AI assistant for roofing contractors
RoofClaw sells OpenClaw preinstalled on Apple hardware to roofing contractors for $10,000 a deployment; TrustMRR shows $1,856,163 in cumulative revenue.
Salesforce: writing its website to be cited by AI search
Salesforce's own blog sets out how it writes for AI citation: dated pages, author bios, question headings, schema, TL;DRs and FAQs on key product pages.
SmartRent: GEO for a PropTech smart-home brand
Single Grain fixed SmartRent's technical SEO, then added AEO content: 100+ new AI citations in a month, +32.1% demo form fills, +345% LLM referral traffic.
U.S. Bank: AI synthetic audiences for its Power of Us campaign
U.S. Bank and agency Supernatural AI used AI synthetic audiences to shape and test its Power of Us campaign, reaching market in under four months.
World Yiwu: an AI trade platform from Yiwu Commodity City Group and Alibaba
Yiwu merchants' AI tools cut video costs 90% and hit 98% reply accuracy (CCTV); heavy users of the World Yiwu model saw orders grow 30%+ (Tide News).
Zhipu AI: a large-model company's Hong Kong IPO
Zhipu AI grew revenue at a 130% CAGR from RMB 57.4M (2022) to RMB 312M (2024) and serves about 12,000 institutions. It opened its Hong Kong IPO in Dec 2025.
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